Refund policy
RETURNS
Only items that have been purchased directly from A2 Detail Supply Co. website can be returned to a2 Detail Supply Co.
Items that have been purchased directly through the A2 Detail Supply Co. online store are eligible for return within (7) calendar days from the date the order is delivered. Items must be completely unused and in the same condition in which they were received.
You must receive a Return Authorization (RMA) number from us before your return can be accepted. Shipping for all returns are at the customers expense.
SALE ITEMS
Sale items, and items utilizing promo code discounts on products are not eligible for returns or refunds. Sale prices also cannot be applied retroactively to purchase
HOW TO GET AN RMA
Contact us via email at returns@a2detailsupplyco.com. Let us know the reason for your return and your original order number. If your request is approved you will receive a return authorization number, as well as instructions on returning your merchandise.
Business Hours: Monday - Friday 9:00a-5:00p EST. Please allow 2 business days for a response.
REFUNDS
Once your return is received and inspected, a refund will be processed to the original payment method used on the order and a notification email will be sent to you, minus a mandatory 15% restocking fee. Shipping charges are not reimbursable and will be deducted from the refund.
Refunds may take up to 30 days after receipt at our fulfillment center. If after 30 days, the refund still has not been received contact the card issuing bank of the payment method used on your order to see why the refund has not posted. If this has been done and there are still questions/concerns regarding your refund, please contact us at returns@a2detailsupplyco.com.
CANCELLATIONS
After an order is placed we cannot change or cancel your order. Orders that have been sent to fulfillment and / or shipped will be charged for shipping and normal restock fees will apply.
DAMAGED, DEFECTIVE OR MISSING MERCHANDISE
Please report damaged, defective or missing merchandise no later than 5 business days of delivery by emailing info@a2detailsupplyco.com. Our team will work with you on a timely return and replacement. Please allow 2 business days for response.
If your product experiences shipping damage please be sure to keep any and all packaging/boxes received, as it is required for insurance damage claims. Failure to do so can mean denial of insurance claims.
We reserve the right to modify this policy at any time, so please review it frequently.
